Winnipeg Police Service News Release:

Monday, November 14th, 2011    INTERACTIVE VOICE RESPONSE On November 16, 2011, the Winnipeg Police Service will be implementing an Interactive Voice Response (IVR) system to automate the redirection of non-emergency calls.   Citizens calling the 986-6222 non-emergency phone line, not 911 will be provided with menu options enabling them to directly connect with the appropriate WPS division/unit or external agency.   In an effort to continue to improve our ability to provide timely customer service to the citizens of Winnipeg, we measured and analyzed both emergency and non-emergency calls to the Communications Centre. Benchmarked with other major Canadian cities, implementing an Interactive Voice Response (IVR) system will allow non-emergency calls that may otherwise be abandoned by the caller due to wait times, to be redirected.    When a member of the public calls 986-6222 non-emergency, and is engaged with the IVR system, they will be able to exit at any time and speak to a live Call Taker.   With an IVR in place, our call takers can focus on service provision for 911 and emergency calls for service.   This initiative will assist the Winnipeg Police Service to achieve our goal of the industry service standard levels of 90% of emergency 911 calls answered within 10 seconds.     MALE SHOT – ARREST C11-238866 On November 13th, 2011, at approximately 4:30 p.m., emergency personnel responded to the area of the 400 block of Balmoral Street due to reports of a firearm discharge.   Attending members located an injured 14 year old male suffering from upper body injuries, later confirmed to be as a result of a firearm discharge. The victim was treated by paramedics and conveyed to hospital where he remains in stable condition.   Further information indicated that the suspect had fled the area after the incident occurred. Due to the circumstances presented at the time, and to ensure public safety, numerous police resources responded to the area.   The investigation has revealed that a 14 year old male was present within a suite in company of several occupants. It was at this time the 14 year old began showing off a rifle he was in possession off. While handling the firearm, and pointed in the direction of another 14 year old male, it was discharged striking the victim to the upper body.   At approximately 9:35 p.m., the suspect presented himself to police at the Public Safety Building. He was placed under arrest at which time members of the Major Crimes Unit continued to investigate.   The 14 year old male has been charged with the following offences:   ·        Aggravated Assault ·        Discharge Firearm with Intent to wound, maim, disfigure ·        Breach of Firearms Regulation ·        Possession of Weapon for Dangerous Purpose ·        Unauthorized Possession of Firearm x 2 ·        Possession of Prohibited or Restricted Firearm ·        Fail to Comply with Condition of an Undertaking   He has been detained. The investigation is continuing.       DRUG ARRESTS C11-238401 On November 12th, 2011, at approximately 10:40 p.m., members of the Winnipeg Police Service responded to the area of Main Street and Luxton Avenue regarding a motor vehicle collision.   The investigation has revealed that a grey Mazda 3 was being operated in an erratic manner in the area of Inkster Boulevard and Main Street. The suspect vehicle was observed travelling at a high rate of speed ultimately striking a Pontiac Grand Prix head-on, which was travelling southbound on Main Street. Injuries were non-life-threatening.   The driver of the suspect vehicle fled the area on foot, leaving the passenger behind. Due to the efforts of Uniform members and the Canine Unit, the suspect was tracked to the area of the 300 block of Atlantic Avenue and arrested.   Officers located a quantity of marihuana and other drug paraphernalia.   A 21 year old male and 18 year old female are facing numerous drug related charges and Highway Traffic Act offences.   They were released on a Promise to Appear.               For further information contact either: Constable Natalie Aitken, Public Information Officer Constable Jason Michalyshen, Public Information Officer Office: (204)986-3061 Fax: (204) 986-3267 Email: WPS-PIO@Winnipeg.ca   Web: www.winnipeg.ca/Police

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